1 reviews | Active since Feb 2025
Unauthorised Migration, Incorrect Billing & Failure to Restore Prepaid – Over a Month Unresolved
Vodacom processed an unauthorised migration cancellation on my line that I never requested. I was on prepaid before this issue, yet my line was changed without my consent and billed R1528.08.
This matter has been ongoing for over a month, despite me calling Vodacom almost daily. The charge has not been disputed, my line has not been restored to prepaid, and no proper feedback or resolution has been provided.
This situation has left me emotionally, physically, mentally, and spiritually drained. It is unacceptable to continuously chase a correction for an error I did not cause.
I am demanding: • Immediate reversal of the unauthorised R1528.08 charge • Immediate restoration of my line to prepaid, as it was before • A formal explanation and accountability for this unauthorised action
Vodacom’s lack of urgency and accountability is extremely disappointing. I expect this matter to be resolved without further delay.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for your response.
However, I would like to express my frustration as this is not the first time I have received the same message stating that a consultant will contact me “in due course.” Unfortunately, no consultant has contacted me to date, and my matter remains unresolved.
This issue has been ongoing for almost two months, and I am still waiting for proper assistance. I kindly request urgent intervention and clear feedback on when I will be contacted, as the repeated automated responses without action are very disappointing.
Please treat this matter as urgent.
Thank you for your response.
However, I would like to express my frustration as this is not the first time I have received the same message stating that a consultant will contact me “in due course.” Unfortunately, no consultant has contacted me to date, and my matter remains unresolved.
This issue has been ongoing for almost two months, and I am still waiting for proper assistance. I kindly request urgent intervention and clear feedback on when I will be contacted, as the repeated automated responses without action are very disappointing.
Please treat this matter as urgent.