WL
Weibrand L
1 reviews | Active since Jan 2013
09 Jun 2021, 11:06
Unauthorised insurance contract changes
I have just received the following SMS from Vodacom Financial Services:
"Vodacom Financial Services: We'd like to ask 4 questions about your recent experience cancelling your Comprehensive Device Insurance product."
I have not authorised any changes to my phone insurance, and upon inspection of my account per my app, I have also noted 2 entries related to cellphone insurance for this month so far.
I would just like to find out what is going on, as I do not want to become subject to ********** transactions being approved on my behalf. I have also failed to get hold of anybody when contacting your insurance department.
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Replies (2)
Vodacom's replyOfficial
09 Jun 2021, 13:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2021, 13:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jun 2021, 11:06Dear Weibrand Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per Finrite feedback, the sms was sent out Vodacom billing system. they confirm that the insurance is still active on the number. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jun 2021, 11:06
Official
Dear Weibrand Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per Finrite feedback, the sms was sent out Vodacom billing system. they confirm that the insurance is still active on the number. Regards Vodacom Consumer Website Team
Best regards,