unauthorised insurance charges

<p>i have been trying to have the unauthorised insurance charge revered. i upgraded my daughters phone and refused insurance and you took over R500 from me.</p> <p>i have spoken to 4 different people and the last one put me on hold then after 7 minutes just hung up as it was after 5pm. How you stay in business with staff like this is amazing or pure luck.</p> <p>I was told it takes 48 hours to get the paperwork, but since the 8th and empty promises...no one bothers. to phone back or follow up.</p> <p>Can someone who actuaully works there do their job and follow up on this?</p>