AA
Antonio A

1 reviews | Active since Mar 2013

08 Jul 2019, 12:24

Unauthorised incress to cellphone contract

I have had R56.53 added to cellphone contract monthly which is not as agreed with the amount that i signed up for.

The lady at Vodacom call center told me that its due to the Icasa ruling.

The rulling dose not say anything or allow for any levies or added rates or anything to that natur to be added to my bill.

This is not inline with my agreed contract amount that i agreed with so i would like to know from vodacom if they think this is ethical to do something like this?

0
Replies (1)
Vodacom
Vodacom's reply08 Jul 2019, 12:50
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team