1 reviews | Active since Mar 2018
Unauthorised ********** sim swop allowed by Vodacom
On 6 December 2017 Vodacom allowed an unauthorised sim card swop which resulted in us being hacked for R60800. I have sent several emails to the ***** department asking for how this happened and requesting a guarantee that it will not happen again. The swop was apparently done telephonically which is a breech of Vodacom procedure as I have a contract. I have had no replies to my emails. At the alleged time of the ***** I was in a meeting so there is no way that I could have authorized the swop. This happened 3 months ago and I am still awaiting Vodacom's reply. Should I stay with Vodacom or migrate?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team