Unauthorised, ********** Insurance Deductions - Poor Service!!!!!

I signed up for a 24 month Data contract on 12 March 20, very specifically declining all insurance options. Yet, I have been charged an additional R6.99 per month for so-called Contract Insurance which I never authorised and for which I have no details or terms. I personally visited the dealer during March 20 and was told it was sorted out. I have since lodged four additional complaints and follow-ups via both e-mail and the call centre. In each instance the queries were supposedly "Resolved" but the unauthorised charges continue. On 31 August 20 Vodacom notified me via email that my query was "resolved" and that the "Contract Insurance Was Cancelled", yet the unauthorised and ********** overcharging continues and the Bill Due still shows the unauthorised insurance amount. No mention of paying back the overcharges either. So, generally a most unpleasant experience with this company. I will certainly think much more than twice before entering into any debit order payable contracts with any of the mobile operators...