1 reviews | Active since Sept 2011
Unauthorised Entertainment Services
Amounts have been deducted off my Vodacom account for entertainment services which i DID NOT subscribe to! After speaking to someone at your call center all she can tell me is it could be games or videos and says there is no way i can find out what it is, which in itself is actually ludicrous. You take money from my account and cant tell me what I am paying for.
Eventually I discover its Zaplium services, again I never authorized this. Below what has been deducted and by the looks of things it is only going to get more expensive:
July: R36.78 Aug: R180.33 Sep: R188.79.
Someone needs to contact me and I need to refunded for this as it was unauthorised.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Gabriella,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,
Dear Gabriella,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,