MS
Muhammad S

1 reviews | Active since Aug 2014

06 Apr 2018, 12:59

Unauthorised deductions from Vodacom Live

My cellphone contract has had money being deducted from it for p-squarem-games-c-01. I have never used vodacom live, and was unaware that I was being charged for it. I never received an SMS to confirm this subscription and only found out when I noticed airtime being deducted from my balance

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2018, 13:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Apr 2018, 09:49
Official

Good Day Muhammad,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
Randall