1 reviews | Active since Jul 2011
unauthorised deductions
<p>So there was deductions of R10 per day from my prepaid from a Mobile Academy. I never authorised such deductions. How can Vodacom allow these wasp deductions to be activated without some pin code or other authorisation. From what I reading from other complaints they work on an opt out basis. So if you don't opt out (thats if you even know about it) then the money gets deducted. Can somebody investigate Mobile Academy for *****? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
Vodacom is trying to make their service better.
Vodacom is trying to make their service better.