unauthorised deductions

Unauthorised deductions of R50.00 per day debited to my account. After spending 70 minutes on the phone to vodacom, the only thing resolved was that any further deductions were cancelled. Call centre claimed that vodacom are unable or unwilling to supply any proof that I or anyone else authorised these deductions, claiming only that a service provider named \operatelecom\" had deducted the money via airtime, but could not or would not provide any proof. Opera telecom appears repeatedly on Hellopeter, for the same issue involving Vodacom, MTM and cell C, yet Vodacom continues to carry out their unauthorised deductions. The call centre operator refused to escalate my complaint and also refused to give me a reference number for the call, giving me only a reference for cancelling the deduction. Surely Vodacom have an obligation to perform an audit or due diligence when there are so many complaints involving \"operatelecom\".<br> I have just had another deduction credited by Vodacom for incorrect billing for data, so Vodacom are currently at the bottom of my list of companies to trust."