UNAUTHORISED DEDUCTION

<p>I had a top up contract with Vodacom. I requested a settlement quote to pay this contract off (premature cancellation). I paid the quoted amount within the 7 days that the quote is valid for. In fact i received the quote the 17th and paid same on the 17th. Vodacom did not confirm receipt of this payment nor confirm the cancellation of my contract. I paid this full amount on 17 AUGUST and now in SEPTEMBER, my account i kept the one i use was deducted with an amount of R1048 and is suppose to have come down from the norm R877 to 700 odd rands a month...?????? How is this even possible? I PAID THE COMPLETE QUOTE!! WHICH MEANS YOU ARE NO LONGER AUTHORISED TO DEBIT MY ACCOUNT!!!! I emailed the person that assisted with my contract cancellation, but ofcourse - no response!</p> <p> </p> <p>I contacted vodacom the first time accounts department told me they did not quote me VAT on the settlement amount and therefore had to deduct the VAT.</p> <p> </p> <p>After checking the quote again i noted that there was most certianly VAT on the amount.</p> <p> </p> <p>The second call to vodacom the consultant advised the cancellation department issued the incorrect amount to me and the mistake was the consultant but i have to unfortunately have to be responsible for their mistake and accept the amount deducted on my account. When i asked to speak to the manager i was put on hold for ages. The consultant then came back to me advising the manager of his department said i must contact the cancelltion department as it is not their mistake or issue and only the cancellation department will be able to assist me.</p> <p> </p> <p>I really do not know where else to turn. How is that they are able to deduct from my account with no warning or advice and due to their own mistake?</p> <p> </p> <p>I am so dissappointed in Vodacom and in fact when my other contact is up will definitely be taking my business eslewhere.</p>