Unauthorised Debits of Airtime

I am appalled at the service from Vodacom. I am a prepaid customer who has been very loyal to Vodacom for 17 years now but this is going to change!! I have been trying to get an itemized bill since December and every time I send a request online, Vodacom very quickly deducts R10. I had sent numerous requests since December but to date I have received no itemised bill. Vodacom, however very eagerly deducted my money everytime. I called the call centre today and expressed my dissatisfaction and Nosipho Noniwe could not advise me of a turnaround time. She stated that they would pay me the R50 for today's debits but when I asked her about all the days before today, she could not give me an answer. Her supervisor Ismail Ncube does not speak to customers because he refused to speak to me after she escalated the matter to him. He very quickly paid me the R50 that was deducted today, to keep me quiet. Stop taking people's money and start delivering what is requested!!! I want all the airtime that I have been debited for since December as I have not received the itemised bills requestedand I want my itemised bills for December, January and February. Get your house in order Vodacom!