Unauthorised Debits continued.

Vodacom has started doing the same old nonsense I experience before. In December I was debited more R110 more on my debit order. I have signed a contract to be debited a certain amount per month as that is what I provisioned for.

However, the increased my debit order by R110 in December, in Jan R211 and again now in feb R211.

Upon the debit order, I have not agreed to any further upgrade and Vodacom billing department is being unprofessional and ********* in what they are doing.

Upon clarifying my frustration in December I had to again do so in Jan, and was put through to a call centre teamleader who telephonically gave me comfort and said it would be sorted and back to my initial agreement this month, which still did not happen From R535 to R746, where is my money going?

I have been with Vodacom over 20 years and regret it terribly this year. I have asked for a superior to contact me to escalate this issue and was told, they couldnt do anything. I am not prepared to pay for late payment charges on my account because vodacom did not honor my signed agreement with them. IF they can not debit my account I lawfully have every right to cancel this contract without penaltes as this is their F&$#% up and not mine.

I have stopped the debit order because it was not what I agreed upon for the past 3 months now, I have called in December and Jan to complain and clear this. I am not wasting my time anymore.

Futhermore the vodacom app is useless, I had my query being resolved and no place to disagree that it has not been resolved.

Vodacom was one of the best service providers until recently. Now I can recommend anyone else but them.