1 reviews | Active since Jun 2015
Unauthorised debits and false debt collector harassment
<p>In 2014 I cancelled my contract with Vodacom after it ended and went onto Pay-as-you-go. The final debit orders went off without a problem. They then continued to debit my account R100 for 20 months until I caught on - the bank SMS won't come through unless the carge is R100.01 and up. I then manually cancelled the debit order fearing it was a **** after getting no response from queries sent to Vodacom.</p> <p>Since then I have been handed to debt collectors. I have asked them to check their records, sent them all the info I can and their findings have not changed.</p> <p>I have spent hours recollecting all of my bank statements and aligned them to Vodacom Invoices from my contract - All paid up to the confirmed date of cancellation of which I have correspondence. Still they continue to have their debt collectors harass me.</p> <p> </p> <p>I was initially going to ignore the R2000 they have *******ly debited/****** from me, but now I am seeking legal advice. If anyone could help, please comment. </p> <p> </p> <p>Thanks.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
