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Scott N

1 reviews | Active since Jun 2015

22 Jul 2016, 11:19

Unauthorised debits and false debt collector harassment

<p>In 2014 I cancelled my contract with Vodacom after it ended and went onto Pay-as-you-go. The final debit orders went off without a problem. They then continued to debit my account R100 for 20 months until I caught on - the bank SMS won't come through unless the carge is R100.01 and up. I then manually cancelled the debit order fearing it was a **** after getting no response from queries sent to Vodacom.</p> <p>Since then I have been handed to debt collectors. I have asked them to check their records, sent them all the info I can and their findings have not changed.</p> <p>I have spent hours recollecting all of my bank statements and aligned them to Vodacom Invoices from my contract - All paid up to the confirmed date of cancellation of which I have correspondence. Still they continue to have their debt collectors harass me.</p> <p> </p> <p>I was initially going to ignore the R2000 they have *******ly debited/****** from me, but now I am seeking legal advice. If anyone could help, please comment. </p> <p> </p> <p>Thanks.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2016, 04:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team