LD
Lisa D

1 reviews | Active since Nov 2013

18 Nov 2016, 17:35

Unauthorised Debits

<p>What gives Vodacom the right to take any amount they feel like from our accounts?</p> <p> </p> <p>I did not give any such authorisation and will not accept this!</p> <p>I did not want to upgrade my Vodacom contract and did not do so for over a year ... the service provided by that company is unbelievably ridiculous!</p> <p> </p> <p>Then I found a franchise selling their products and did the upgrade with them!</p> <p> </p> <p>Bad idea!!! Vodacom has now taken the unauthorised amount = R669.80 from my account and I am still awaiting feedback on their accounting/billing and the refund since 1/11/2016. Numerous e-mails and calls made to them!</p> <p> </p> <p>Getting the usual runaround with their disgusting Service!!!</p> <p> </p> <p>Will I ever be getting this refunded? </p> <p>I did not have any stars attached ... there are none to speak of with Vodacom</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply19 Nov 2016, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,