SM
Saphokazi M
1 reviews | Active since Aug 2018
07 Aug 2023, 12:24
Unauthorised Debits
On the 23 of June 2023 I had an unauthorised debit from Vodacom *** I906) of R90, which I disputed and reversed because I do not have a Vodacom contract and did not receive notification of a new debit. I again experienced another debit of R412.99 *** I906) which I again disputed and reversed and again no notice of a new debit that I need to approve.
This afternoon I receive a notification from my bank that I have a new debit from Vodocam.
This is starting to get exasperating, I am not a Vodacom client and have never had a contract with Vodacom. I do not know where or how you got a hold of my banking details, but this theft had to come to an end!!
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Vodacom's replyOfficial
07 Aug 2023, 13:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2023, 13:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Saphokazi M's updateReviewer Update
22 Aug 2023, 08:42So I got an email from Vodacom saying that they had tried to contact me to no avail - which is a lie because I never received any calls or even missed a call from them.
To make things worse on that said email I was told that I needed to submit an affidavit, 3 samples of my signature and a copy of my ID to their ***** department.
All I need is for Vodacom to cancel this contract - I have never had a Vodacom contract and after this I doubt I ever will.
To make things worse on that said email I was told that I needed to submit an affidavit, 3 samples of my signature and a copy of my ID to their ***** department.
All I need is for Vodacom to cancel this contract - I have never had a Vodacom contract and after this I doubt I ever will.
SM
Saphokazi M's update22 Aug 2023, 08:42
Reviewer Update
So I got an email from Vodacom saying that they had tried to contact me to no avail - which is a lie because I never received any calls or even missed a call from them.
To make things worse on that said email I was told that I needed to submit an affidavit, 3 samples of my signature and a copy of my ID to their ***** department.
All I need is for Vodacom to cancel this contract - I have never had a Vodacom contract and after this I doubt I ever will.
To make things worse on that said email I was told that I needed to submit an affidavit, 3 samples of my signature and a copy of my ID to their ***** department.
All I need is for Vodacom to cancel this contract - I have never had a Vodacom contract and after this I doubt I ever will.