1 reviews | Active since Jan 2015
Unauthorised Debiting of account
DEBITING FOR A CANCELLED CONTRACT!
On 22nd July 2022, I ordered a new line contract for a Samsung A73 5G cellphone from Vodacom to add to an existing profile - the phone was delivered around 27 July 2022. I tested the phone and was extremely disappointed with the device and phoned the sales center on 29 July 2022 at 09:52AM and explained the situation and they organised for a courier collection of the device from my house.
I then phoned again on 2 AUgust to follow up with the courier collection at 08:22AM and was informed the device collection can take up to 2 weeks. The device was collected by Ram on 03 August at 10:06AM and successfully delivered to a Vodacom depot in Pretoria on 04 August 2022 at 15:28.
I logged into my Vodacom app on 11 August 2022 and saw this other number (Which I never activated btw) still on my app profile - I phoned the sales center again on 11 August 2022 at 16:08PM and they confirmed they can see the phone arrived and the cancellations department were dealing with this and I should contact them.
I phoned the cancellations department on 11 August 2022 at 16:16PM and I was informed that there was nothing further to do as the cancellation was final and it can take a few days to remove off of the app, I also asked the question and was 100% assured no money would be debited for the return phone only my existing contract come month end.
On 22nd August 2022 at 10:28AM I contacted the cancellations department again as I still saw the device on my app - the gent again 100% advised that 0 money would be debited and even mentioned to me that the app is out of sync and I should not worry about it and tried selling me another contract which I politely refused.
What happens on 1 September 2022 - I get debited the amount including the new phone even though all of the above takes place!
I have reversed the amount due to an unauthorised debit and Vodacom better call me back today to ensure they resolve this ridiculousness that I have had to endure - I went far above and beyond to ensure cancellation and yet they still feel authorised to go ahead with the debit.
On top of all of this, I actually requested a cancellations quote for my existing contract and it has been over a month and still 0 reply - I suggest you get back to me soonest
Your records are completely wrong then - I had to phone your cancellations department AGAIN today as nobody was getting back to me, a gent by the name of Apish saw that nobody had changed the dates and hence the amount was raised on my bill, now we have to wait for the service request to be actioned before we can pay the correct amount and before the early cancellation quote can be sent (I mean seriously - tell me any of this actually makes sense)
Also please stop with the nonsense automated replying on here, maybe if your service levels were better you wouldn't have so many messages to reply to and you would actually be able to help people instead of automating false replies.
Your records are completely wrong then - I had to phone your cancellations department AGAIN today as nobody was getting back to me, a gent by the name of Apish saw that nobody had changed the dates and hence the amount was raised on my bill, now we have to wait for the service request to be actioned before we can pay the correct amount and before the early cancellation quote can be sent (I mean seriously - tell me any of this actually makes sense)
Also please stop with the nonsense automated replying on here, maybe if your service levels were better you wouldn't have so many messages to reply to and you would actually be able to help people instead of automating false replies.