SD
Shyale D

1 reviews | Active since Jun 2022

28 May 2026, 07:36

Unauthorised debiting amounts and changing of debited amounts

I've had a contract with Vodacom for 300g per month for less than R300 a month now they keep billing me more than R300 a month.Their billing keep changes every month.They decided to stop debiting without my concerned and reported me to credit bureau that I've missed my payment twice while they are the once who didn't debit and instructed me to go to Vodacom store to pay which I did,after paying they go and debit close to R1000 from my account.When I call to cancel my contract they want me to pay R1400 saying it's early termination fees. Checking their fees they have now changed my monthly amount to R631 which was never that amount.Vodacom contracts are a **** and they treat customers so bad

0
Replies (1)
Vodacom
Vodacom's reply28 May 2026, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team