WK
Wendy K
1 reviews | Active since Sept 2013
02 Nov 2023, 08:58
Unauthorised Debit Orders from Vodacom
I have been getting unathorised debit order from Vodacom. I have never set foot in a Vodacom store, i dont own a phone or anything from Vodacom, but they keep debiting my account. The first one was in September i reversed it, but they submitted the debit order again this month and collected double, worse the debit order was submitted on an odd day, I don't have debit orders running on the last day of the month.
Stop debiting me account, I have no dealings with Vodacom.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Nov 2023, 09:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2023, 09:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Nov 2023, 16:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, to log a ***** dispute please forward the below doc's to ***
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team
Vodacom's reply03 Nov 2023, 16:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, to log a ***** dispute please forward the below doc's to ***
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations
* ID copy and include three signature stamps
* Bank statement and highlight the debit order initiated by Vodacom
Once the information is received, feedback will be provided within 7-14 working days. Regards, Consumer Website Team