NM
Nontobeko M
1 reviews | Active since Mar 2019
13 Mar 2019, 17:13
Unauthorised debit orders
I was debited unauthorized amounts, my contract states that I would be debited an amount of R99 after two days for connection fee, then will be debited R399 on the debut date per month. To my surprise Vodacom debited me an amount of R268.87 plus R113.54 instead of the amount of R99 that I was informed about.
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Replies (2)
Vodacom's replyOfficial
13 Mar 2019, 18:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2019, 18:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Mar 2019, 18:29Dear Nontobeko,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today on the number on your Hello Peter post. The person that answered advised us that we have the wrong number. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today on the number on your Hello Peter post. The person that answered advised us that we have the wrong number. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2019, 18:29
Official
Dear Nontobeko,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today on the number on your Hello Peter post. The person that answered advised us that we have the wrong number. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today on the number on your Hello Peter post. The person that answered advised us that we have the wrong number. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,