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Kabelo

1 reviews | Active since May 2022

28 May 2024, 09:12

Unauthorised debit order ||| *****ulent Contract

I am extremely dissatisfied with Vodacom. For over three months, Vodacom has been deducting money from my bank account without my authorization. I do not have an active contract with them. Despite calling their call center repeatedly and speaking with Ziyanda in the contracts department, I was informed that a person impersonating me requested a contract, which Vodacom opened. This person received a Samsung Black A25 phone. Vodacom did not ask for my bank statement or ID copy as verification. They simply issued the phone without confirming the person's identity. The *****ulent contract is linked to a Cape Town address, and I have never lived in Cape Town.

Vodacom, I demand an immediate refund of R871.75 REF(VODACOM *** I***)and the cancellation of this unauthorized contract. My contact information is ***, and my email is ***.

0
Replies (4)
Vodacom
Vodacom's reply28 May 2024, 10:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 May 2024, 08:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/05/29 at 08:29:07, the feedback from the ***** Division is as follows:

Upon review of the query, it was found that you only attached a screenshot of the debit order. In order for an investigation to proceed we will need a clear copy of the ID which includes 3 signature samples + an Affidavit to dispute contract. Once the documents have been sent, we will be able to assist. Regards Vodacom Consumer Website Team

Best regards,

K
Kabelo's update29 May 2024, 10:13
Reviewer Update
Good day

To which email must I attach the requested docs?


K
Kabelo's update30 May 2024, 09:07
Reviewer Update
Good day, I have sent the requirements to ***** disputes.Your reference number is EC-1TOX-2PELN0. i need the contract cancelled within 5 days and the refund in my bank account please.

Also write to me on why there was a deduction in my bank account without my signature, authority, copy of my ID or any sort of verification