CB
Charlotte B
1 reviews | Active since Sept 2020
04 Sept 2020, 12:25
Unauthorised debit order on my account, post a contract cancellation
I have cancelled a personal WIFI contract during August 2020 (expiration date for contract) - documents sent and several phone calls to them, however they still debited my account beginning September 2020. Vodacom's Customer Care (082 135) also doesn't route one appropriately to assist, and I have been a loyal client for years. I am so frustrated!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Sept 2020, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Charlotte B's updateReviewer Update
07 Sept 2020, 12:53.... and still no response. What is due course? Shocking service
CB
Charlotte B's update07 Sept 2020, 12:53
Reviewer Update
.... and still no response. What is due course? Shocking service
CB
Charlotte B's updateReviewer Update
11 Sept 2020, 14:41I concur with this feedback on email, however only received on the 08 September, however no phone call, and prior to this communication a new invoice sent to me on the 03 September for R1.07, for 'who knows what' service provided, I have no idea??!!
Thank goodness I don't have to struggle with Vodacom any further .... please deduct your R1.07 and be assured that I will never sign up for a new contract with you again.
This query can be closed.
Thank goodness I don't have to struggle with Vodacom any further .... please deduct your R1.07 and be assured that I will never sign up for a new contract with you again.
This query can be closed.
CB
Charlotte B's update11 Sept 2020, 14:41
Reviewer Update
I concur with this feedback on email, however only received on the 08 September, however no phone call, and prior to this communication a new invoice sent to me on the 03 September for R1.07, for 'who knows what' service provided, I have no idea??!!
Thank goodness I don't have to struggle with Vodacom any further .... please deduct your R1.07 and be assured that I will never sign up for a new contract with you again.
This query can be closed.
Thank goodness I don't have to struggle with Vodacom any further .... please deduct your R1.07 and be assured that I will never sign up for a new contract with you again.
This query can be closed.