UNAUTHORISED DEBIT ORDER ON MY ACCOUNT - *****!!!
On 17/12/2019 Vodacom debited my bank account without my authorisation. I have reported this but they just don't care. It is clearly an inside job. I updated my banking details 2 weeks ago and they clearly used this opportunity to use my banking details for a friend or family member. The account number used as reference on my bank account do not belong to me and the Customer service Consultant confirmed this as well - this account number is I***. BUT Vodacom has done nothing so far to refund my money!!??? Ref nr ***. I have also requested to cancel my debit order but they will not do this?!!! Ref nr ***. FUNNY THING IS - these reference numbers show as being resolved on the Vodacom App but NOTHING HAS BEEN DONE?!! Seems like you are a prisoner of Vodacom not a client and they can misuse your personal info in any way they like. I want my refund and I want my debit order cancelled NOW!!! I don't want my banking details available to be misused by *********! THIS IS *****!!!
