MM
Mahlabe M

1 reviews | Active since Oct 2018

01 Jun 2022, 16:54

Unauthorised debit order by Vodacom

Dear hello peter

Please note that I was debited 120.36 by Vodacom this morning. I don't have any contract with vodacom, i have not permitted vodacom to debit my account neither provided them with my banking details.

I think they action are unacceptable and warrants further investigation. Because their actions has a potential of jeopardizing my credit records.

Kindly assist me in ensuring Vodacom canceled the debit on my name or account as I don't ve any contract with them.

They debited me on my nedbank account They used this reference number on their unauthorised debited order. ***

Your assistance and intervention is always appreciated

Regards

Makgolane Mahlabe Lucas

***

0
Replies (1)
Vodacom
Vodacom's reply02 Jun 2022, 07:39
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team