LM
Lethabo M
1 reviews | Active since Dec 2012
01 Feb 2023, 19:49
Unauthorised Debit Order
VodaCom, please get your ****en billing in order. Last month on the 3rd of January you deducted R1664 and today (1st of February) you deducted R2201 from my account. I'll be reversing this debit order and paying manually the R299 that i have contract with you. I only have one contract with VodaCom for 300gb data deal.
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Replies (4)LM
Lethabo M's updateReviewer Update
02 Feb 2023, 06:14VodaCom billing department your messing up credit record indicating that my account is in arrears and affecting my credit score. i will be laying formal complaint with the OMBUDSMAN. I called the billing department on 13 January 2023 and indicated that you incorrectly billed me R1664 for a contract cancelled within 7 days. Spoke to Thembeka at 15:40 and
Lindiwe who indicated my account will be fixed. Your cancellation department (Thami 16:00
Nonhlanhla 16:12) said a credit note is being processed. What the hell is your staff doing to fix my account??? This pure incompetence at VodaCom. Get your house in order and hire people who know how to do their work. I want a formal reference for this complaint.
Lindiwe who indicated my account will be fixed. Your cancellation department (Thami 16:00
Nonhlanhla 16:12) said a credit note is being processed. What the hell is your staff doing to fix my account??? This pure incompetence at VodaCom. Get your house in order and hire people who know how to do their work. I want a formal reference for this complaint.
LM
Lethabo M's update02 Feb 2023, 06:14
Reviewer Update
VodaCom billing department your messing up credit record indicating that my account is in arrears and affecting my credit score. i will be laying formal complaint with the OMBUDSMAN. I called the billing department on 13 January 2023 and indicated that you incorrectly billed me R1664 for a contract cancelled within 7 days. Spoke to Thembeka at 15:40 and
Lindiwe who indicated my account will be fixed. Your cancellation department (Thami 16:00
Nonhlanhla 16:12) said a credit note is being processed. What the hell is your staff doing to fix my account??? This pure incompetence at VodaCom. Get your house in order and hire people who know how to do their work. I want a formal reference for this complaint.
Lindiwe who indicated my account will be fixed. Your cancellation department (Thami 16:00
Nonhlanhla 16:12) said a credit note is being processed. What the hell is your staff doing to fix my account??? This pure incompetence at VodaCom. Get your house in order and hire people who know how to do their work. I want a formal reference for this complaint.
LM
Lethabo M's updateReviewer Update
02 Feb 2023, 06:19If no satisfactory response is received, would continue complaining every 3 days on this platform till u resolve your failures.
LM
Lethabo M's update02 Feb 2023, 06:19
Reviewer Update
If no satisfactory response is received, would continue complaining every 3 days on this platform till u resolve your failures.
Vodacom's replyOfficial
02 Feb 2023, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2023, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lethabo M's updateReviewer Update
02 Feb 2023, 09:18If no call is received from a consultant in the next 3 working days. Another complaint would be lodged.
LM
Lethabo M's update02 Feb 2023, 09:18
Reviewer Update
If no call is received from a consultant in the next 3 working days. Another complaint would be lodged.