Unauthorised debit order

Dear Vodacom

The service received over the past 4 weeks have been pathetic and condescending.

Your consultants speak as though they are doing you a favour. I had a unauthorised debit order for some medi assist go off without my authorisation and I have been struggling to get a refund in this regard.

I have called in and held on the line for over an hour at a time to get this resolved. What and who gave you the right to deduct something I never opted in for or subscribed to.

Voda sure department is just as clueless and one consultant ended the call and never completed the request. In all the recording I remained patient and calm however your consultants were extremely condescending.

The last resort is the ombudsman which I will gladly do.