XM
Xolisile M
1 reviews | Active since Mar 2016
02 Feb 2023, 09:25
Unauthorised debit order
I do not have a contract or any vodacom number but from January 2023, a debit order went off reference being vodacom. I Reversed and stopped it. On the 31st of January 2023 another debit order went through again. When I call their customer service they say they cannot tell me where the contract was done... Now I must go around like a headless chicken to try sort something i do not even know. I am not a vodacom customer and never will worse now they have showed that they are *********.
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Replies (1)Vodacom's replyOfficial
02 Feb 2023, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2023, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
