XM
Xolisile M

1 reviews | Active since Mar 2016

02 Feb 2023, 09:25

Unauthorised debit order

I do not have a contract or any vodacom number but from January 2023, a debit order went off reference being vodacom. I Reversed and stopped it. On the 31st of January 2023 another debit order went through again. When I call their customer service they say they cannot tell me where the contract was done... Now I must go around like a headless chicken to try sort something i do not even know. I am not a vodacom customer and never will worse now they have showed that they are *********.

0
Replies (1)
Vodacom
Vodacom's reply02 Feb 2023, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team