Unauthorised Debit order

<p>I have had a few issues with my Vodacom account over the past month. It began when my account was debited and the debit order did not go through. I then went onto the Vodacom website to reschedule the debit order and I received SMS confirmation. The rescheduled debit order was not processed. I then contacted Vodacom and I was finally SMS'd the details to make an EFT which I did on the 18/03. I was then debited on the 23/03 again. I have contacted Vodacom to query why this debit order was processed as my debit order date is the 25th of every month. Nobody can give me an answer. I have spoken to multiple agents in the customer care centre, I have been transferred to the solutions team as well as an agent in accounts. I have emailed Vodacom on ********** (the email address given to me by an agent). And each time I am transferred to a different agent in the call centre, I have to answer the verification questions. This is not a very efficient way of dealing with customers.</p> <p>Please can someone contact me and advise who authorised the debit order on the 23rd as I did not.</p>