1 reviews | Active since Feb 2019
Unauthorised Debit Order
I have been a customer for over 13 years. I have a Vodacom ****le. Today you deducted (debit order) R 11 891.44 from my account whereas you were only to deduct R432.77 No warning. In my opinion *****. Definitely without proper interest or care from your call centre when I called. I have a reference number now. Usually between 7-14 working days response time I was told.
When my contract expired, I was told that a month to month extention would be fine on a max of 10 gigs per month and I would be able to top up if needed, which I did now and then. (I have wifi and very seldom use the Vodacom ****le) At no stage did I agree that when my 10 gigs was used up that you could then continue billing me.
Best regards,
Best regards,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Advanced Data Support Team, please refer to service request number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Advanced Data Support Team, please refer to service request number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,