SM
Sthembile M
1 reviews | Active since Dec 2024
21 May 2026, 09:30
Unauthorised debit on my account
Vodacom debited unauthorised money on my account not even on my salary date when I call for assistance I HV been sent to pillw to pst no one want to take accountability to assist me with my refund cos I NVR had such arrangements with them..since last week frdy this happens...evn tdy no response from them.. Vodacom doesn't care about their customers once they take your money you are nothing to them.. Please Vodacom I need my refund..
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Replies (2)
Vodacom's replyOfficial
21 May 2026, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply21 May 2026, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
SM
Sthembile M's updateReviewer Update
23 May 2026, 06:51Vodacom still haven't resolve my issue,I was told to sent emails with proof of payment and account.You are told the matter will be attended with 24hr....but to my shocked still tdy nothing happens..24hr is long due...Now I can't use my account freely because Vodacom are ****mers..what is Sad I can't even reverse the debit from my account..If one still have relationship with Vodacom Good luck...They are not truthful business..now I'm stuck with DE debit that they can't even acknowledge Nd fix.Thy took my Money Jst like that...I'm not Gona let it go..will escalate this further ombusm Vodacom big ****mers
SM
Sthembile M's update23 May 2026, 06:51
Reviewer Update
Vodacom still haven't resolve my issue,I was told to sent emails with proof of payment and account.You are told the matter will be attended with 24hr....but to my shocked still tdy nothing happens..24hr is long due...Now I can't use my account freely because Vodacom are ****mers..what is Sad I can't even reverse the debit from my account..If one still have relationship with Vodacom Good luck...They are not truthful business..now I'm stuck with DE debit that they can't even acknowledge Nd fix.Thy took my Money Jst like that...I'm not Gona let it go..will escalate this further ombusm Vodacom big ****mers