Unauthorised debit of R9100

<p>Vodacom has deducted approx R9150 from my FNB bank account that is not loaded on my vodacom account. After a long struggle to find someone who understands my problem I got to a supervisor named Xolile at ********** . He admited that my bank details were loaded on another customers account and they were debiting my account for the last 3 months wrongfully. How does this happen with all the FICA and RICA regulations? </p> <p>Xolile first said they will load the credit on my account. But I told him I want the money paid back to me ASAP. I asked him to keep me informed of progress to which he agreed.</p> <p>It is now 5 days later and after numerous attempts to reach Xolile again, I cannot get a hold of him and he doesnt return my calls as the call agents say he will. He is either not at work, having lunch or busy when I call.</p> <p>Can I open a case at the SAPS for theft in this case? I need my money back which was taken without my authorization. </p> <p>Does anybody have a number at vodacom for people who can deal with this issue?</p> <p> </p>