1 reviews | Active since Oct 2016

22 Oct 2018, 20:04

Unauthorised debit for Entertainment services

Vodafone live + Entertainment services billing disaster I have been using Vodacom for many years now, In June 2018 an item appeared on my bill called 'Content Services' / 'Vodafone Live ' for R 139.28. this went by unnoticed has since been debited since then

July - R127.10 August - R 127.89 September - R127.89

I never requested them to activate this subscription, it apparently was for 4 games. i have never played any games or subscribed knowingly to this.

I want proof that i subscribed and used any content.

I am demanding a full refund of R522.16.

0
Replies (1)
Vodacom
Vodacom's reply23 Oct 2018, 06:47
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team