CZ
Carmen Z

1 reviews | Active since Dec 2017

07 Dec 2017, 11:57

Unauthorised debit amount going off on my bank account

Good Day,

In 2015 March/April I did a transfer of ownership from Mr Karel Dirk Zeelie to my name Carmenita Zeelie.

I've just spoken to someone at Vodacom and they told me this was never done. My telephone number ............is still under Karel Dirk's Zeelie's name but it gets better ........currently he opened a new account/number - .................. this is now going off on my bank account.

I'm sitting in Johannesburg and he is sitting in Bloemfontein, we did a transfer of ownership two years back at Preller Plein Vodacom shop round about March/April 2015.

Firstly, I want my cell phone numbers on my name and ID number; This is my numbers: ........... ........... The rest of the numbers that is going off on my bank account should immediately be removed. I will get legal advice as I have not given consent for any other number except the one's mention above to go off on my account.

Please refund me the amounts deducted from my account which I did not signed for.

I need feedback as soon as possible and I need this to be done. Your service is really bad and I will not be victimised and ****med because your employees are ***********.

Carmen Zeelie

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2017, 15:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team