Unauthorised debit after cancellation

Item: Vodacom
Rating: 1
Author: phumziler N

I cancelled contract in October and paid the cancellation fee, month later they told me contract was never cancelled there is another one I allowed them to debit me and they said last debit in 1 st Jan now all of a sudden i owe Feb . They called me for upgrade and i refused i dont know why was i debited in Feb

Helpful (0)

Replies (1)

Vodacom's replyOfficial

24 Feb 2025, 07:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Feb 2025, 07:13

Official