LN
Livingstone N
1 reviews | Active since Mar 2015
25 Jul 2024, 10:31
Unauthorised data allocation at my expence
I called Vodacom twice regarding the data which is allocated to me everymonth when I recharge my airtime. I have not signed any contract with the and this is inconveniencing me as the allaction is made by deducting a certain amount of money from my airtime. I have cancelled this twice already bu they are still doing this stupid allocation. I use WiFi at home and at work at no cost so why this nonsense data allocation, which I don't need. Please refund my airtime at the earliest of your convenience.
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Replies (1)Vodacom's replyOfficial
25 Jul 2024, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2024, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
