LN
Livingstone N

1 reviews | Active since Mar 2015

25 Jul 2024, 10:31

Unauthorised data allocation at my expence

I called Vodacom twice regarding the data which is allocated to me everymonth when I recharge my airtime. I have not signed any contract with the and this is inconveniencing me as the allaction is made by deducting a certain amount of money from my airtime. I have cancelled this twice already bu they are still doing this stupid allocation. I use WiFi at home and at work at no cost so why this nonsense data allocation, which I don't need. Please refund my airtime at the earliest of your convenience.

0
Replies (1)
Vodacom
Vodacom's reply25 Jul 2024, 12:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,