JB
Johan B

1 reviews | Active since Feb 2017

10 Feb 2017, 12:39

Unauthorised daily amount subtracted from my Vodacom account

<p>I noted on my January 2017 Vodacom account that there is a daily charge of R1.75 on my account under the heading "Vodafone Live!", with following information on my account per daily charge:<br />Access point description: "VodaponeL"<br />Service description: airG Gold<br />I did not subscribe for this service and did not authorise the deduction of R1.75 per day on my account.</p> <p>Please stop this immediately.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team