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LG
Leigh G

1 reviews | Active since Jun 2021

07 Jul 2023, 08:45

UNAUTHORISED CONTRACTS AND PAYMENTS

I have logged a complain on 1 July already, and i have only received two calls to say they have received my complaint. I AM CONVINCED THAT I AM NOT THE ONLY CUSTOMER IN WHOS NAME VODACOM IS OPENING CONTRACTS WITHOUT CONSENT. SINCE LAST MONTH THEY HAVE EXCUSES TO CLOSE CONTRACT THAT WAS OPENED WITHOUT MY CONSENT! THEY ARE DEDUCTING MONEY FROM MY ACCOUNT WIHOUT MY CONSENT!

0
Replies (4)
Vodacom
Vodacom's reply07 Jul 2023, 11:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply07 Jul 2023, 13:23
Official
Good day  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query.  We apologize for the inconvenience and appreciate your patience.  Vodacom Consumer Website Team 

Best regards,

LG
Leigh G's update10 Jul 2023, 08:47
Reviewer Update
No response from Vodacom!
LG
Leigh G's update11 Jul 2023, 11:14
Reviewer Update
HI Hello Peter. Vodacom advised that you are sitting with my complaint?

Vodacom's reply:
07 Jul 2023, 13:23


Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team