VM
Vusi M
1 reviews | Active since Aug 2020
26 Aug 2020, 10:59
Unauthorised contract extension
I took a contract on 2018 September and it supposed to end next month, but vodacom insist that my contract ends up on December 2020 which means 3 month add and there don't want to halp me
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Replies (2)
Vodacom's replyOfficial
26 Aug 2020, 11:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2020, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Aug 2020, 15:30Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
Kindly email the following documents to *** :
- Copy of your ID- Affidavit stating that you did not activate the contract in 2016- 3 sample signatures
Our ***** team will investigate once they receive the relevant documents.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
Kindly email the following documents to *** :
- Copy of your ID- Affidavit stating that you did not activate the contract in 2016- 3 sample signatures
Our ***** team will investigate once they receive the relevant documents.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2020, 15:30
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
Kindly email the following documents to *** :
- Copy of your ID- Affidavit stating that you did not activate the contract in 2016- 3 sample signatures
Our ***** team will investigate once they receive the relevant documents.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
Kindly email the following documents to *** :
- Copy of your ID- Affidavit stating that you did not activate the contract in 2016- 3 sample signatures
Our ***** team will investigate once they receive the relevant documents.
Regards,
Vodacom Consumer Website Team
Best regards,