1 reviews | Active since May 2018
Unauthorised Contract & Billing – Extremely Disappointed with Vodacom Fibre
I am deeply dissatisfied with Vodacom Fibre. After cancelling my service due to poor performance, I was shocked to receive an invoice claiming I owe money under a 24-month contract — which I never agreed to.
In August 2024, I explicitly requested a month-to-month contract. I never signed or consented to a 24-month renewal. Being told now that I was “signed up” without my knowledge is completely unacceptable and borders on *****.
It is not my job to dispute an error caused by Vodacom. I demand immediate action:
Cancel this unauthorised contract;
Reverse the charges;
Confirm my account is closed with no balance;
Investigate the agent involved.
If unresolved in 48 hours, I will escalate this matter.
Very disappointed with Vodacom’s ********* handling.
It has been a week since my query, I received a call from Vodacom Hello Peter complaints department, spoke to Olivia and advised that she would be assisting me with my query.
I call Vodacom and they have no knowledge of my incident, I would not recommend this company to anyone.
I am deeply dissatisfied with Vodacom and request assistance immediately.
It has been a week since my query, I received a call from Vodacom Hello Peter complaints department, spoke to Olivia and advised that she would be assisting me with my query.
I call Vodacom and they have no knowledge of my incident, I would not recommend this company to anyone.
I am deeply dissatisfied with Vodacom and request assistance immediately.