1 reviews | Active since Jun 2017
Unauthorised content service billing
<p><br />On the 31st of May 2017, I noticed a service content charge on my contract bill I called the vodacom helpline, to my surprise, they said I have included a service called VIP gaming MTD Digital South Africa, which charges R10 a day, which I knew nothing about, I requested it be cancelled and I be refunded for the months I have been charged. After numerous calls, kelebohile, Xoliswa, Mbali, David and chadwin were unable to help, I called again today 07 June 2017, Xoliswa say's the systems are offline and unable to assist and gave me an overseas number to call. HOW MANY MORE CUSTOMERS ARE VODACOM ADDING UNAUTHORISED AMOUNTS TO THEIR BILL'S, IS THIS LEGAL?.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Received a call from consultant Xoliswa again, he say's i should contact VIP gaming for the refund, I have contacted VIP gaming, after holding on for 20min a foreign person answered, she requested my banking details to which i refused,
Vodacom how do you trust your banking information with a company that *****ed you in the first place, i have cancelled two of my contracts and have just four months left on the current.
It's unbelievable how *********** you guys are in resolving a simple matter.
Received a call from consultant Xoliswa again, he say's i should contact VIP gaming for the refund, I have contacted VIP gaming, after holding on for 20min a foreign person answered, she requested my banking details to which i refused,
Vodacom how do you trust your banking information with a company that *****ed you in the first place, i have cancelled two of my contracts and have just four months left on the current.
It's unbelievable how *********** you guys are in resolving a simple matter.