YC
Yannaki C
1 reviews | Active since Mar 2014
12 Apr 2019, 15:15
Unauthorised charges for content services
I’m sure there is some kind of **** going on. I have been charged and debuted in a monthly basis over R350 for content services that I have not asked for, not authorised! Yes when querying these charges nobody can tell me what they are for and who authorised them! I want to be refunded immediately.
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Replies (2)
Vodacom's replyOfficial
12 Apr 2019, 15:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2019, 15:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2019, 15:03 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2019, 15:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,