Unauthorised charges

I have been struggling since September 2024 to resolve unauthorised charges on my Vodacom contract. Despite multiple attempts to seek assistance through your call center, I have encountered unhelpful agents who either fail to provide a solution or abruptly disconnect the call, forcing me to start the process all over again. This level of service is unacceptable and falls far below the standards expected from a leading service provider.

Furthermore, these unauthorised charges are a violation of the Protection of Personal Information (POPI) Act, as no consent was given for these deductions.

I urgently request that a Vodacom representative contacts me at their earliest convenience to resolve my queries.