DL
Dheshree L
1 reviews | Active since Jun 2017
18 May 2026, 11:12
Unauthorised Charges Added to Account as "Purchased Content 2"
My bill seemed higher than normal and on investigating I discovered an extra charge for "Purchased Content 2". The call centre tells me that it is for something called ATP Golden Pass at R8 per day, related to Tennis of which I have no interest in this sport. This is not a service/app I would sign up for and it feels like a ****. I have also seen there is another review on Hello Peter relating to this same charge that was just added onto someone's account. Please could this be investigated and the charges reversed.
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Replies (1)Vodacom's replyOfficial
18 May 2026, 12:08 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2026, 12:08
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
