CM
Carrie-Anne Martins
1 reviews | Active since Oct 2017
10 Oct 2017, 10:21
Unauthorised charges
I have had a contract with Vodacom since I worked at a Vodashop with is over 10 years ago. I have be a loyal customer and up to this point they have been a good service provider. Every month there are "content service" charges on my account. I have emailed them asking for these charges to be stopped. I have called them, I have sent the "stopall" message, I have involved WASPA and yet again I have a R171 charge on my account for the month. Even after all this effort. If I could I would cancel this contract! But seeing as though I cannot, I am seriously considering porting my number to another network. I'd like to know if anything would actually be done about this?
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Replies (2)
Vodacom's replyOfficial
10 Oct 2017, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2017, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Oct 2017, 08:39Dear Carrie-Anne Martins,
I do apologise for the late response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,
Vodacom's reply17 Oct 2017, 08:39
Official
Dear Carrie-Anne Martins,
I do apologise for the late response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,