PB
Phillippa B

1 reviews | Active since Aug 2012

27 Jun 2017, 11:58

UNauthorised Billing for "PROMO" bundles I never signed up for

<p>I was billed twice last month and once again this month.</p> <p> </p> <p>I complained and was told that I was credited. I was told that the PROMO bundles I never signed up for (which are Promo - so WHY am I being charged?) were canceled.</p> <p> </p> <p>I have to check every month now to see that they aren't *****ing from me, and I went online to check, and yes - yes they are!</p> <p> </p> <p>My account has not been credited, and I am still being charged for these suspicious PROMO bundles.</p> <p> </p> <p>They say they are fixing it, but I think people should be aware and check their statements carefully.</p> <p>Very *********.</p>

0
Replies (3)
Vodacom
Vodacom's reply27 Jun 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PB
Phillippa B's update27 Jun 2017, 13:58
Reviewer Update

Thank you - so far so good! :)

When my money has been dedcuted correctly I will update the rating.

Vodacom
Vodacom's reply27 Jun 2017, 14:00
Official

Dear Phillippa

Your query is resolved.

Regards,

Cassandra