1 reviews | Active since Aug 2012
UNauthorised Billing for "PROMO" bundles I never signed up for
<p>I was billed twice last month and once again this month.</p> <p> </p> <p>I complained and was told that I was credited. I was told that the PROMO bundles I never signed up for (which are Promo - so WHY am I being charged?) were canceled.</p> <p> </p> <p>I have to check every month now to see that they aren't *****ing from me, and I went online to check, and yes - yes they are!</p> <p> </p> <p>My account has not been credited, and I am still being charged for these suspicious PROMO bundles.</p> <p> </p> <p>They say they are fixing it, but I think people should be aware and check their statements carefully.</p> <p>Very *********.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you - so far so good! :)
When my money has been dedcuted correctly I will update the rating.
Thank you - so far so good! :)
When my money has been dedcuted correctly I will update the rating.
Dear Phillippa
Your query is resolved.
Regards,
Cassandra
Dear Phillippa
Your query is resolved.
Regards,
Cassandra
