Unauthorised Billing charges - account query with no feedback

<p>Dear Hello Peter,</p> <p> </p> <p>This is to complain about the recent terrible service I recieved from Vodacom & the way they have dealt with my query about a billing dispute I have, which was not brought to my attention and have not been resolved.</p> <p> </p> <p>It's been more than a week already & I have to date, not received any form of feedback from Vodacom at all, which is unacceptable to say the least, as I have been a loyal Vodacom customer.</p> <p> </p> <p>Please see below valid enquiry with facts I have, which I have not received any response:</p> <p> </p> <p> </p> <p>"From: Elzette Delport <br /> Sent: 30 May 2016 11:47 AM<br /> To: '***'<br /> Subject: ACCOUNTS QUERY - ID *** - Number ***</p> <p> </p> <p>Good day,</p> <p> </p> <p>I received a bill of R1400 for my April month account. It was for number ***, this account has been transferred to pay as you go end April 2016.</p> <p> </p> <p>When I enquired, they said it was for data usage. I have always had a limit set on my phone and have never in history of my accounts with Vodacom had such a high account to which the lady who helped me said that they cannot guarantee a limit that is set… so why offer the clients that service if it’s not guaranteed?</p> <p> </p> <p>I cannot afford R1400 for an account hence I have always had a limit set( im sure the call records can confirm this). My number *** went from a contract to a prepaid end of april 2016 and when I ask if they can check for me they say they can’t because the number is now a prepaid. I have not ever removed my limit on this number because I can’t afford a high bill.</p> <p> </p> <p>If because I wanted to go from contract to prepaid the limit is automatically removed then I was not informed as a client. I was only told that I was going to be charged my normal amount as per what I have been paying every month and then my account will be finished.</p> <p> </p> <p>I have received a sms on 19 April to say that my limit was reached for the data on my phone so how can I be charged for data usage if I had a limit set on my phone and if I received a sms to say that my data is reached and I then had to buy pre-paid data of which I have proof as well?</p> <p> </p> <p>Please can someone rectify this for me as I cannot and will not accept that I was charged for something that I didn’t have or wanted either. I unfortunately cannot leave this here as R1400 is not money that just lies around for me and will have to go to hello peter as well as the CPA if I must.</p> <p> </p> <p>Elzette Delport"</p> <p> </p> <p>Vodacom, I request that this be rectified soonest, as I'm the client & why to I have to follow up on more than 2 occasions.</p> <p> </p> <p>Kind regards</p>