NS
Natacia S

1 reviews | Active since Aug 2019

31 Jan 2020, 06:43

Unauthorised billing and activations

I am so so tired of Vodacom really its pathetic how utterly useless they are. I still have not received any assistance from them with the ridiculous once off charges they billed me for and it just goes to show what *****'s they are *****ing from people with no shame, now I keep getting a message about the activation of my WIG, why are you activating things I did not request another way of swindling money from people and saying you should have deactivated it why must I do so when I never requested a service in the first place. But not to get myself with another ridiculous bill I called the Call Centee and the lady who helped me was brilliant and i got the WIG nonsense deactivated, then low and behold there I reveive another flippin message saying it has been activated WHY, when I got it deactivated I am soooo sick of Vodacom your are pathetic.

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Replies (2)
Vodacom
Vodacom's reply31 Jan 2020, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Feb 2020, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please check your inbox, we have rep**** to you via email. 

Regards Consumer Website Team

Best regards,