Unauthorised Billing

I inadvertently opted into a data refill purchase without realising that it was automatically renewed. I have tried to opt out using various methods namely, 1) the *124 2) *135*6# 3) your accounts call centre with the call being escalated to a supervisor (Bhukosi) that promised to get back to me but never did 4) the online chat 5) I have lodged a query with the solutions expert under reference number 1- ********** **********

Not cancelling the service at my request is paramount to unauthorised billing and my next course of action is to lodge a complaint with ICASA against VODACOM and I will do so!