HS
Helen S
1 reviews | Active since Dec 2017
15 May 2018, 00:38
Unauthorised billing
Having reported that I have been *******ly billed (for the 2nd time now) for games that I know nothing about!!, Vodacom promised to credit my account and cancel the subscriptions. I was then called personally by RJ 10 days ago to advise that this had been done, only to discover today that NOTHING has been cancelled and no refund received. Please don't lie to me. It is ********** for Vodacom to deduct money from my bank account without my authority and I expect this to be reversed ASAP.
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Replies (2)
Vodacom's replyOfficial
15 May 2018, 06:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2018, 06:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 May 2018, 09:56Hi Helen
As discussed, feedback has been provided.
Have a lovely day further!
Regards,
RJ
Best regards,
Vodacom's reply16 May 2018, 09:56
Official
Hi Helen
As discussed, feedback has been provided.
Have a lovely day further!
Regards,
RJ
Best regards,