1 reviews | Active since Feb 2015
Unauthorised billing
I was called by telesales lady of Vodacom Direct Dealer that sold me a tablet with uncapped data. I received the new sim card but when the vetting documents came through, I saw that the data was limited to 1MB and the tablet was not worth the money they want to charge me monthly. Before I received the Tablet, I phoned the number the gave me and cancelled the deal on 15 October 2014. I still got the unused sim but did not receive the tablet. On 3 November I was invoiced for the full amount of R324 and every month since and it was deducted from my bank account. I called customer care several times at *** and even got a referance no S3/1T32P and a promise that it will be resolved by 15 January 2015 with a refund of the unuathorised deductions. On 30 jan 2015 the same amount was deducted again! This is ********!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter has been escalated and a consultant to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter has been escalated and a consultant to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
