DS
Dirk S

1 reviews | Active since Feb 2015

04 Feb 2015, 17:21

Unauthorised billing

I was called by telesales lady of Vodacom Direct Dealer that sold me a tablet with uncapped data. I received the new sim card but when the vetting documents came through, I saw that the data was limited to 1MB and the tablet was not worth the money they want to charge me monthly. Before I received the Tablet, I phoned the number the gave me and cancelled the deal on 15 October 2014. I still got the unused sim but did not receive the tablet. On 3 November I was invoiced for the full amount of R324 and every month since and it was deducted from my bank account. I called customer care several times at *** and even got a referance no S3/1T32P and a promise that it will be resolved by 15 January 2015 with a refund of the unuathorised deductions. On 30 jan 2015 the same amount was deducted again! This is ********!

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2015, 09:52
Official
Hello DSNYMAN,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter has been escalated and a consultant to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,